{"id":310,"date":"2008-08-30T21:54:48","date_gmt":"2008-08-30T13:54:48","guid":{"rendered":"http:\/\/localhost\/portal\/2008\/08\/30\/%e7%a0%94%e7%a9%b6%e6%8c%87%e5%a6%82%e4%bd%95%e9%87%8f%e5%ba%a6%e6%9c%8d%e5%8b%99%e6%b0%b4%e5%b9%b3%e5%b1%ac%e7%9c%be%e5%a4%9a%e5%9c%8b%e5%85%a7%e4%bc%81%e6%a5%ad%e9%87%8d%e5%a4%a7%e6%8c%91%e6%88%b0\/"},"modified":"2008-08-30T21:54:48","modified_gmt":"2008-08-30T13:54:48","slug":"%e7%a0%94%e7%a9%b6%e6%8c%87%e5%a6%82%e4%bd%95%e9%87%8f%e5%ba%a6%e6%9c%8d%e5%8b%99%e6%b0%b4%e5%b9%b3%e5%b1%ac%e7%9c%be%e5%a4%9a%e5%9c%8b%e5%85%a7%e4%bc%81%e6%a5%ad%e9%87%8d%e5%a4%a7%e6%8c%91%e6%88%b0","status":"publish","type":"post","link":"https:\/\/www.cyberhunter.com.tw\/?p=310","title":{"rendered":"\u7814\u7a76\u6307\u5982\u4f55\u91cf\u5ea6\u670d\u52d9\u6c34\u5e73\u5c6c\u773e\u591a\u570b\u5167\u4f01\u696d\u91cd\u5927\u6311\u6230"},"content":{"rendered":"<p>\u8cc7\u6599\u4f86\u6e90\uff1a<a href=\"http:\/\/www.searchsmbhk.com\/article.php?type=article&#038;id_article=1104\" target=\"_blank\" title=\"SearchSMBHK\" rel=\"noopener\">SearchSMBHK<\/a><\/p>\n<p>28 Aug 2008<\/p>\n<p>\u6839\u64daCompuware Corporation \u59d4\u8a17Forrester Consulting\u9032\u884c\u7684\u4e00\u9805\u8abf\u67e5\u6307\u51fa\uff0c\u4e2d\u570b\u4f01\u696d\u8a8d\u70ba\u5f9e\u6700\u7d42\u7528\u6236\u89d2\u5ea6\u91cf\u5ea6\u670d\u52d9\u6c34\u5e73\u76f8\u7576\u5177\u6311\u6230\u6027\u3002\u8abf\u67e5\u53c8\u6307\u51fa\uff0c\u540c\u610f\u5176\u5c0d\u670d\u52d9\u6c34\u5e73\u53ea\u6709\u521d\u6b65\u77ad\u89e3\u7684\u4e2d\u570b\u4f01\u696d\uff0c\u5728\u670d\u52d9\u6c34\u5e73\u9054\u6a19\u65b9\u9762\u4ea6\u5099\u53d7\u8003\u9a57\u3002<\/p>\n<p>Compuware\u59d4\u6258Forrester Consulting\u9032\u884c\u7684\u7368\u7acb\u7db2\u4e0a\u554f\u5377\u8abf\u67e5\uff0c\u8a2a\u554f\u4e86\u4e09\u767e\u516b\u5341\u4e5d\u4f4d\u79d1\u6280\u6c7a\u7b56\u8005\uff0c\u7576\u4e2d\u5305\u62ec\u6bcf\u5e74\u71df\u696d\u984d\u8d85\u904e\u4e94\u5104\u7f8e\u5143\u7684\u516d\u5341\u4e03\u9593\u4e2d\u570b\u5167\u5730\u4f01\u696d\u3002\u5168\u90e8\u53d7\u8a2a\u8005\u7686\u6d3b\u8e8d\u65bc\u670d\u52d9\u6c34\u5e73\u7ba1\u7406\u53ca\u61c9\u7528\u7a0b\u5f0f\u6548\u80fd\u7ba1\u7406\u7bc4\u7587\u3002<\/p>\n<p>\u91dd\u5c0d\u4e2d\u570b\u5167\u5730\u60c5\u6cc1\u7684\u8abf\u67e5\u7d50\u679c\u986f\u793a\uff0c\u6709\u767e\u5206\u4e4b\u4e03\u5341\u516d\u7684\u53d7\u8a2a\u8005\u8a8d\u70ba\u5f9e\u6700\u7d42\u7528\u6236\u89d2\u5ea6\u91cf\u5ea6\u670d\u52d9\u6c34\u5e73\u6709\u56f0\u96e3\u3002\u7d04\u6709\u4e09\u5206\u4e4b\u4e8c\u7684\u5167\u5730\u53d7\u8a2a\u8005\u8a8d\u70ba\u9054\u5230\u670d\u52d9\u6c34\u5e73\u76ee\u6a19\u662f\u8271\u9245\u7684\u4efb\u52d9\uff0c\u800c\u6709\u767e\u5206\u4e4b\u516d\u5341\u56db\u7684\u53d7\u8a2a\u8005\u5247\u540c\u610f\u4ed6\u5011\u5c0d\u670d\u52d9\u6c34\u5e73\u53ea\u6709\u521d\u6b65\u77ad\u89e3\u3002<\/p>\n<p>\u81f3\u65bc\u91cd\u8981\u7684\u6574\u9ad4\u8abf\u67e5\u7d50\u679c\u5c31\u5305\u62ec\uff0c\u6709\u767e\u5206\u4e4b\u516b\u5341\u4e00\u7684\u6a5f\u69cb\u63a1\u7528\u6b63\u5f0f\u7684\u670d\u52d9\u6c34\u5e73\u5354\u8b70 (SLA) \uff0c\u4f46\u5e73\u5747\u53ea\u6709\u767e\u5206\u4e4b\u4e03\u5341\u56db\u7684\u6642\u9593\u9054\u5230\u5354\u8b70\u8981\u6c42\u3002\u5927\u90e8\u5206\u516c\u53f8\u90fd\u8a8d\u70ba\u5f37\u5dee\u4eba\u610f\u7684\u61c9\u7528\u6548\u80fd\u6703\u5c0e\u81f4\u6210\u672c\u4e0a\u5347\u3001\u6536\u76ca\u4e0b\u964d\u3002\u7d9c\u5408\u8abf\u67e5\u7d50\u679c\uff0cForrester Consulting\u63a8\u65b7\u4f01\u696d\u672a\u80fd\u9054\u5230\u670d\u52d9\u6c34\u5e73\u5354\u8b70\u7684\u4e3b\u56e0\u662f\u696d\u52d9\u90e8\u9580\u5c0d\u8cc7\u8a0a\u79d1\u6280\u7684\u671f\u671b\u904e\u9ad8\u3002<\/p>\n<p>\u671f\u671b\u932f\u914d\u7684\u4e3b\u8981\u539f\u56e0\u662f\u4f7f\u7528\u4ee5\u8cc7\u8a0a\u79d1\u6280\u70ba\u4e2d\u5fc3\u7684\u670d\u52d9\u6c34\u5e73\u91cf\u5ea6\u6cd5\uff0c\u4e0d\u80fd\u517c\u9867\u696d\u52d9\u76ee\u6a19\u3002 Forrester\u7684\u8abf\u67e5\u986f\u793a\u6709\u767e\u5206\u4e4b\u56db\u5341\u4e00\u7684\u53d7\u8a2a\u8005\u540c\u610f\u4ed6\u5011\u5c0d\u670d\u52d9\u6c34\u5e73\u53ea\u6709\u521d\u6b65\u77ad\u89e3\uff0c\u4ea6\u4e0d\u6703\u5411\u7ba1\u7406\u9ad8\u5c64\u5b9a\u671f\u63d0\u4f9b\u670d\u52d9\u6c34\u5e73\u5354\u8b70\u7684\u8cc7\u8a0a\u3002\u6b64\u5916\uff0c\u6709\u56db\u6210\u53d7\u8a2a\u8005\u66f4\u8a8d\u540c\u4ed6\u5011\u7684\u670d\u52d9\u6c34\u5e73\u5831\u544a\u63d0\u4f9b\u4e0d\u5230\u7ba1\u7406\u9ad8\u5c64\u6240\u8981\u6c42\u7684\u8cc7\u8a0a\u3002<\/p>\n<p>\u7576\u88ab\u554f\u53ca\u5dee\u52a3\u61c9\u7528\u6548\u80fd\u6703\u5e36\u4f86\u4f55\u7a2e\u5f71\u97ff\u6642\uff0c\u6709\u767e\u5206\u4e4b\u4e94\u5341\u4e03\u7684\u53d7\u8a2a\u8005\u8a8d\u70ba\u662f\u589e\u52a0\u696d\u52d9\u6210\u672c\uff0c\u6709\u767e\u5206\u4e4b\u56db\u5341\u516b\u5247\u8a8d\u70ba\u6703\u5c0e\u81f4\u6536\u76ca\u6e1b\u5c11\u3002\u9019\u500b\u7d50\u679c\u986f\u793a\u5404\u516c\u53f8\u5145\u5206\u7406\u89e3\u5dee\u52a3\u7684\u8cc7\u8a0a\u79d1\u6280\u7ba1\u7406\u6709\u53ef\u80fd\u5e36\u4f86\u986f\u8457\u7684\u8ca1\u52d9\u5f71\u97ff\u3002\u5176\u4ed6\u70ba\u696d\u52d9\u5e36\u4f86\u8ca1\u52d9\u53cd\u97ff\u7684\u539f\u56e0\u5305\u62ec\u5916\u90e8\u9867\u5ba2\u6eff\u610f\u5ea6\u4e0b\u964d (\u767e\u5206\u4e4b\u56db\u5341\u516b) \u3001\u92b7\u552e\u8868\u73fe\u6b20\u4f73\u53ca\u751f\u7522\u4e2d\u65b7 (\u767e\u5206\u4e4b\u56db\u5341\u4e8c) \u3002<\/p>\n<p>Compuware\u5317\u4e9e\u5340\u8463\u4e8b\u7e3d\u7d93\u7406\u5468\u6d69\u826f\u8868\u793a\uff1a\u300c\u57fa\u65bc\u4e09\u5341\u4e94\u5e74\u4f86\u8207\u5ba2\u6236\u5171\u4e8b\u7684\u7d93\u9a57\uff0cCompuware\u6df1\u5fb9\u77ad\u89e3\u9019\u4e9b\u68d8\u624b\u7684\u96e3\u984c\uff0c\u800c\u89e3\u6c7a\u65b9\u6cd5\u5247\u8207Compuware 2.0\u7684\u76ee\u6a19\u543b\u5408\uff0c\u5c31\u662f\u900f\u904e\u8cc7\u8a0a\u79d1\u6280\u670d\u52d9\u7ba1\u7406\uff0c\u4f7f\u670d\u52d9\u6c34\u5e73\u5354\u8b70\u8ddf\u8cc7\u8a0a\u79d1\u6280\u53ca\u696d\u52d9\u76ee\u6a19\u9054\u6210\u4e00\u81f4\u3002\u9019\u9ede\u6b63\u662f\u6211\u5011\u80fd\u5920\u70ba\u5ba2\u6236\u6240\u4f5c\u51fa\u7684\u91cd\u5927\u8ca2\u737b\u3002\u300d<\/p>\n<p>\u4ed6\u88dc\u5145\uff1a\u300c\u6211\u5011\u771f\u8aa0\u95dc\u6ce8\u670d\u52d9\u6c34\u5e73\u91cf\u5ea6\u6cd5\u53ca\u696d\u52d9\u671f\u671b\u932f\u914d\u7684\u554f\u984c\u3002\u6211\u5011\u5e0c\u671b\u70ba\u4e2d\u570b\u4f01\u696d\u63d0\u4f9b\u80fd\u5920\u6e1b\u5c11\u8ca0\u9762\u8ca1\u52d9\u5f71\u97ff\u7684\u89e3\u6c7a\u65b9\u6848\u3002\u300d<\/p>\n<p>\u5468\u6c0f\u6240\u8aaa\u7684\u7b54\u6848\u5c31\u5728Compuware Vantage\u670d\u52d9\u7ba1\u7406\u65b9\u6848\u5167\u3002\u5b83\u80fd\u5354\u52a9\u6a5f\u69cb\u6709\u6548\u76e3\u5bdf\u53ca\u5831\u544a\u670d\u52d9\u8cea\u7d20\uff0c\u6839\u64da\u696d\u52d9\u5f71\u97ff\u4f86\u8a02\u7acb\u554f\u984c\u7684\u512a\u5148\u8655\u7406\u6b21\u5e8f\uff0c\u4e26\u4ee5\u696d\u754c\u9818\u5148\u7684\u6700\u7d42\u7528\u6236\u9ad4\u9a57\u76e3\u5bdf\u3001\u696d\u52d9\u670d\u52d9\u7ba1\u7406\uff0c\u4ee5\u53ca\u5ee3\u6cdb\u8986\u84cb\u7db2\u4e0a\u548c\u975e\u7db2\u4e0a\u61c9\u7528\u7684\u61c9\u7528\u6548\u80fd\u7ba1\u7406\u4f86\u8fc5\u901f\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n<p>Vantage\u652f\u63f4\u8cc7\u8a0a\u79d1\u6280\u6700\u4f73\u5be6\u8e10\uff0c\u7576\u4e2d\u5305\u62ec\u76f8\u8f14\u76f8\u627f\u7684\u516d\u897f\u683c\u78bc (Six Sigma) \u548c\u8cc7\u8a0a\u79d1\u6280\u57fa\u790e\u67b6\u69cb\u5eab\u7b2c\u4e09\u7248 (Information Technology Infrastructure Library version 3\uff0c\u7c21\u7a31ITIL v3) \u6280\u5de7\u3002\u5169\u8005\u7d50\u5408\u80fd\u5920\u52a0\u5f37\u8cc7\u8a0a\u79d1\u6280\u670d\u52d9\u7ba1\u7406 (IT Service Management\uff0c\u7c21\u7a31ITSM) \u7684\u54c1\u8cea\u5c64\u9762\u3002ITIL \u5efa\u7acb\u4e00\u81f4\u7684\u8cc7\u8a0a\u79d1\u6280\u670d\u52d9\u7ba1\u7406\u7a0b\u5e8f\uff0c\u800cSix sigma\u5c31\u80fd\u6539\u5584\u9019\u4e9b\u7a0b\u5e8f\u548c\u670d\u52d9\u8cea\u7d20\uff0c\u6700\u7d42\u9054\u81f4\u66f4\u5207\u5be6\u7684\u8cc7\u8a0a\u79d1\u6280\u548c\u696d\u52d9\u6574\u5408\u3002<\/p>\n<p>\u5468\u6c0f\u8868\u793a\uff1a\u300c\u7531\u8cc7\u8a0a\u79d1\u6280\u5e36\u4f86\u7684\u670d\u52d9\u6539\u5584\uff0c\u80fd\u5920\u4fc3\u9032\u548c\u4fdd\u969c\u6536\u76ca\u3001\u63d0\u5347\u6700\u7d42\u7528\u6236\u7684\u751f\u7522\u529b\u53ca\u6e1b\u5c11\u71df\u904b\u6210\u672c\u3002\u66f4\u91cd\u8981\u7684\u662f\uff0c\u5b83\u80fd\u70ba\u516c\u53f8\u5e36\u4f86\u7af6\u722d\u512a\u52e2\u53ca\u63d0\u5347\u9867\u5ba2\u6eff\u610f\u5ea6\u3002\u300d<\/p>\n<p>Compuware ITSM\u526f\u7e3d\u88c1 Steve Tack \u8868\u793a\uff1a\u300c\u55ae\u55ae\u501a\u8cf4\u79d1\u6280\u70ba\u672c\u7684\u91cf\u5ea6\u65b9\u6cd5\uff0c\u4f7f\u8cc7\u8a0a\u79d1\u6280\u7f3a\u4e4f\u8207\u696d\u52d9\u4e92\u52d5\uff0c\u932f\u904e\u6b65\u5411\u524d\u77bb\u6027\u670d\u52d9\u7ba1\u7406\u7684\u6a5f\u6703\u3002\u300d<\/p>\n<p>Compuware\u4ea6\u65bc\u672c\u5e74\u516b\u6708\u5728\u6fb3\u6d32\u548c\u5305\u62ec\u9999\u6e2f\u5728\u5167\u4e0d\u540c\u4e9e\u6d32\u5730\u9ede\u8209\u884c\u8cc7\u8a0a\u79d1\u6280\u670d\u52d9\u7ba1\u7406\u8def\u6f14\uff0c\u8a73\u7d30\u5256\u6790\u670d\u52d9\u6c34\u5e73\u91cf\u5ea6\u6cd5\u8207\u5546\u696d\u671f\u671b\u4e0d\u7b26\u7684\u554f\u984c\u3002ITIL\u53caSix Sigma\u5c08\u5bb6\uff0c\u66a8Compuware\u9ad8\u7d1a\u7522\u54c1\u5e02\u52d9\u7d93\u7406Linh Ho\uff0c\u65bc\u6703\u4e0a\u8207\u7ba1\u7406\u9ad8\u5c64\u53ca\u8cc7\u8a0a\u79d1\u6280\u884c\u653f\u4eba\u54e1\u8a0e\u8ad6\u670d\u52d9\u6c34\u5e73\u5354\u8b70\u4ea4\u4ed8\u3001\u696d\u52d9\u76ee\u6a19\u8207\u8cc7\u8a0a\u79d1\u6280\u91cf\u5ea6\u6cd5\u7684\u4e00\u81f4\u6027\uff0c\u4ee5\u53ca\u8cc7\u8a0a\u79d1\u6280\u670d\u52d9\u7ba1\u7406\u7684\u6700\u4f73\u5be6\u8e10\u6a21\u5f0f\uff0c\u4f8b\u5982\u6700\u7d42\u7528\u6236\u9ad4\u9a57\u76e3\u5bdf\u548c\u696d\u52d9\u670d\u52d9\u7ba1\u7406\u7b49\u95dc\u9375\u8b70\u984c\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"http:\/\/tw.webmaster.yahoo.com\"><img decoding=\"async\" src=\"http:\/\/tw.img.webmaster.yahoo.com\/108667\/ystats.gif\" border=0 \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8cc7\u6599\u4f86\u6e90\uff1aSearchSMBHK 28 Aug 2008 \u6839\u64daCompuware Corporation \u59d4\u8a17 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-310","post","type-post","status-publish","format-standard","hentry","category-itil"],"_links":{"self":[{"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=\/wp\/v2\/posts\/310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=310"}],"version-history":[{"count":0,"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=\/wp\/v2\/posts\/310\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cyberhunter.com.tw\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}