{"id":39,"date":"2008-03-05T02:55:55","date_gmt":"2008-03-04T18:55:55","guid":{"rendered":"http:\/\/localhost\/portal\/2008\/03\/05\/itil-news\/"},"modified":"2008-03-05T02:55:55","modified_gmt":"2008-03-04T18:55:55","slug":"itil-news","status":"publish","type":"post","link":"https:\/\/www.cyberhunter.com.tw\/?p=39","title":{"rendered":"\u767e\u4e8b\u53ef\u6a02\u64f4\u5927\u5168\u7403\u5c0e\u5165ITIL"},"content":{"rendered":"

\u00a0\u4ee5\u4e0b\u6587\u7ae0\u53d6\u81ea iThome online<\/a><\/p>\n\n\n\n\n\n\n\n
\u767e\u4e8b\u53ef\u6a02\u64f4\u5927\u5168\u7403\u5c0e\u5165ITIL <\/td>\n<\/tr>\n
\u6587\/\u5433\u5176\u52f3<\/a> (iThome\u96fb\u8166\u5831\u526f\u7e3d\u7de8\u8f2f) 2007-12-06 <\/p>\n

<\/font> <\/td>\n<\/tr>\n

\u5c0e\u5165ITIL\u8b93\u4f7f\u7528\u8005\u7b49\u5f85IT\u670d\u52d9\u6aaf\u56de\u61c9\u7684\u6642\u9593\u6e1b\u5c11\u4e00\u534a\uff0c\u4f7f\u7528\u8005\u6eff\u610f\u5ea6\u4ea6\u660e\u986f\u63d0\u9ad8\uff0c\u767e\u4e8b\u53ef\u6a02\u6b63\u8a08\u756b\u5c07ITIL\u63a8\u52d5\u5230\u5168\u7403\u5404\u500b\u71df\u904b\u64da\u9ede\u3002 <\/p>\n<\/td>\n<\/tr>\n
 <\/td>\n<\/tr>\n
\u767e\u4e8b\u53ef\u6a02\u5728\u82f1\u570b\u5148\u884c\u5c0e\u5165ITIL\uff08IT Infrastructure Library\uff09\u6210\u529f\u4e4b\u5f8c\uff0c\u6b63\u8a08\u756b\u5c07ITIL\u63a8\u52d5\u5230\u5168\u7403\u5404\u500b\u71df\u904b\u64da\u9ede\uff0c\u4e26\u4e14\u7528\u4ee5\u5354\u52a9\u5168\u7403SAP ERP\u7684\u90e8\u7f72\uff0c\u4ee5\u53ca\u8b93\u5168\u7403\u7684\u7a3d\u6838\u5de5\u4f5c\u66f4\u70ba\u5bb9\u6613\u3002 <\/p>\n

\u64daComputer Weekly\u5831\u5c0e\uff0c\u767e\u4e8b\u53ef\u6a02\uff08PepsiCo\uff09\u7387\u5148\u5728\u82f1\u570b\u63a8\u52d5ITIL\uff0c\u5df2\u7372\u5f97\u4e0d\u932f\u7684\u6210\u6548\uff0c\u767e\u4e8b\u53ef\u6a02IT\u670d\u52d9\u7ba1\u7406\u8005Tim Huelin\u8868\u793a\uff0c\u4ed6\u5011\u7528ITIL\u4f86\u6539\u5584IT\u670d\u52d9\u7684\u53ef\u7528\u5ea6\uff0c\u5728\u53bb\u5e74\uff082006\uff09\uff0c\u767e\u4e8b\u53ef\u6a02\u7684\u4f7f\u7528\u8005\u5c0b\u6c42IT\u670d\u52d9\u6aaf\uff08helpdesk\uff09\u7684\u670d\u52d9\uff0c\u5927\u7d04\u9700\u8981\u7b49 \u5f852\u5206\u9418\uff0c\u4eca\u5e74\uff082007\uff09\u5247\u53ea\u9700\u8981\u7b49\u5f851\u5206\u9418\uff0c\u6539\u5584\u7a0b\u5ea6\u63d0\u5347\u4e861\u500d\u3002\u6b64\u5916\uff0c\u670940%\u7684\u4f7f\u7528\u8005\u8a8d\u70ba\u5728\u670d\u52d9\u6d41\u7a0b\u4e2d\u6709\u4e00\u76f4\u88ab\u544a\u77e5\u76f8\u95dc\u9032\u5ea6\uff0c\u4f46\u53bb\u5e74\u5247\u53ea\u670928% \u7684\u4f7f\u7528\u8005\u8a8d\u540cIT\u90e8\u9580\u6709\u9054\u5230\u9019\u500b\u7a0b\u5ea6\u3002 <\/p>\n

Tim Huelin\u5728\u82f1\u570b\u8209\u8fa6\u7684itSMF\u6703\u8b70\u4e2d\u8868\u793a\uff0c\u4ed6\u5011\u5e0c\u671b\u85c9\u7531\u63a8\u52d5ITIL\u4f86\u63d0\u5347\u4f7f\u7528\u8005\u5c0dIT\u670d\u52d9\u7684\u6eff\u610f\u5ea6\uff0c\u5c0d\u65bcIT\u7684\u8a8d\u540c\uff0c\u4ee5\u53ca\u63d0\u9ad8IT\u670d\u52d9\u7684\u53ef\u7528\u5ea6\u3002 <\/p>\n

\u4ed6\u540c\u6642\u6307\u51fa\uff0c\u85c9\u52a9Partner in IT\u9019\u5bb6\u9867\u554f\u516c\u53f8\u7684\u5354\u52a9\uff0c\u5728\u5e7e\u500b\u6708\u7684\u6642\u9593\u5167\uff0c\u767e\u4e8b\u53ef\u6a02\u7684\u5168\u7403\u71df\u904b\uff0c\u5c31\u5f9e\u6c92\u6709\u5236\u5b9a\u670d\u52d9\u652f\u63f4\u6d41\u7a0b\uff0c\u8f49\u63db\u5230\u7b26\u5408ITIL\u7684\u898f\u7bc4\u3002 <\/p>\n

\u5728\u82f1\u570b\u63a8\u52d5ITIL\u6210\u529f\u4e4b\u5f8c\uff0c\u767e\u4e8b\u53ef\u6a02\u63a5\u4e0b\u4f86\u8a08\u756b\u5c07ITIL\u63a8\u52d5\u5230\u5168\u7403\u5404\u71df\u904b\u64da\u9ede\uff0c\u6db5\u84cb\u6b50\u6d32\u3001\u4e9e\u592a\u5340\u3001\u62c9\u4e01\u7f8e\u6d32\u3001\u975e\u6d32\u53ca\u4e2d\u6771\uff0c\u9810\u8a082009\u5e74\u5b8c\u6210\u3002 <\/p>\n

ITIL\u767c\u6e90\u65bc\u82f1\u570b\uff0c\u56e0\u800c\u82f1\u570b\u4f01\u696d\u7684\u63a1\u7528\u5ea6\u9ad8\u904e\u65bc\u7f8e\u570b\uff0c\u76ee\u524d\u81fa\u7063\u4ea6\u6709\u591a\u5bb6\u5927\u578b\u4f01\u696d\u958b\u59cb\u63a1\u7d0dITIL\u3002\u64daAberdeen Group\u9019\u5bb6\u7814\u7a76\u6a5f\u69cb\u7684\u8abf\u67e5\uff0c55%\u6b50\u6d32\u4f01\u696d\u5df2\u63a1\u884cITIL\uff0c\u800c\u5317\u7f8e\u50c5\u670933%\u7684\u4f01\u696d\u63a1\u7d0d\uff1b\u800c\u6beb\u4e0d\u8003\u616eITIL\u7684\u6bd4\u4f8b\uff0c\u6b50\u6d32\u670911%\uff0c\u5317\u7f8e\u5247\u670924%\uff0c \u5145\u5206\u986f\u793a\u4e86\u6b50\u6d32\u8207\u7f8e\u6d32\u7684\u4f01\u696d\u5c0d\u65bcITIL\u7684\u614b\u5ea6\u3002\u7de8\u8b6f\u2299\u5433\u5176\u52f3 <\/p>\n\n\n\n\n
\n

\u8a8d\u8b58ITIL<\/strong><\/font><\/p>\n<\/td>\n<\/tr>\n

ITIL \u662f\u4e00\u5957\u5f9e\u82f1\u570b\u7d05\u5230\u5168\u4e16\u754c\u7684\u4f01\u696dIT\u90e8\u9580\u904b\u4f5c\u8056\u7d93\uff0c\u5168\u540d\u662fIT Infrastructure Library\uff0c\u9867\u540d\u601d\u7fa9\u662f\u91dd\u5c0dIT\u57fa\u790e\u67b6\u69cb\u7684\u4e00\u5957\u65b9\u6cd5\u8ad6\u3002\u6e90\u81ea1980\u5e74\u4ee3\u82f1\u570b\u653f\u5e9c\u70ba\u8a02\u5b9aIT\u90e8\u9580\u904b\u4f5c\u6a19\u6e96\uff0c 2000\u5e74\u958b\u59cb\u66f4\u65b0\u63a8\u51fa\u5230\u7b2c\u4e8c\u7248\uff0c2005\u5e74\u5e95\u6210\u70ba\u570b\u969b\u6a19\u6e96ISO 20000\u30022007\u5e74\u6b63\u5f0f\u767c\u5e03\u7b2c3\u7248\uff0c\u4e00\u6b21\u63a8\u51fa5\u672c\u5b8c\u6574\u7684\u6838\u5fc3\u66f8\u7c4d\uff0c\u5f59\u96c6\u4e862000\u5e74\u5f8c\u5404\u570b\u4f01\u696dIT\u7ba1\u7406\u7684\u6700\u4f73\u5be6\u52d9\u7d93\u9a57\uff0c\u4e0a\u81f3\u8cc7\u8a0a\u9577\uff0c\u4e0b\u81f3\u4efb\u4f55IT\u4eba\uff0c \u4e0d\u53ef\u4e0d\u77e5\u7684IT\u7ba1\u7406\u5bf6\u5178\u3002<\/font><\/p>\n

ITIL\u7b2c3\u7248\u5f37\u8abfIT\u7ba1\u7406\u8996\u91ce\u7684\u6539\u8b8a\uff0c\u5f9eIT\u6280\u8853\u8996\u91ce\uff0c\u8f49\u63db\u6210\u4f01\u696d\u5546\u52d9\u8996\u91ce\u3002\u4ee5\u5f80IT\u90e8\u9580\u53ea\u9700\u95dc\u6ce8\u6700\u76f8\u95dc\u7684\u8cc7\u8a0a\u670d\u52d9\u652f\u63f4\uff08Service Support\uff09\u8207\u8cc7\u8a0a\u670d\u52d9\u4ea4\u4ed8\uff08Service Delivery\uff09\uff0c\u5c31\u8db3\u4ee5\u57f7\u884cITIL\u3002\u7136\u800c\u9019\u6a23\u9078\u64c7\u6027\u7684\u63a1\u7528\uff0c\u4e00\u4f86\u7f3a\u4e4f\u8207\u6574\u9ad4ITIL\u6846\u67b6\u5404\u90e8\u5206\u7684\u4e32\u9023\uff0c\u4e8c\u4f86\u4e5f\u662f\u4e00\u7a2eIT\u6280\u8853\u672c\u4f4d\u7684\u601d\u7dad\u3002<\/font><\/p>\n

<\/font><\/p>\n

\u7b2c3\u7248\u7684\u7cbe\u795e\u5c31\u662f\u8981\u7834\u9664\u6280\u8853\u672c\u4f4d\u7684\u601d\u7dad\u6846\u67b6\uff0c\u5c07\u8cc7\u8a0a\u670d\u52d9\u7684\u601d\u7dad\uff0c\u62c9\u9ad8\u5230\u4f01\u696d\u71df\u904b\u7684\u5546\u52d9\u8996\u91ce\u3002\u4e00\u5207\u90fd\u662fBusiness\u7684\u670d\u52d9\uff0c\u5f9e\u4f01\u696d\u5546\u52d9\u51fa\u767c\uff0c\u518d\u843d\u5be6\u5230IT\u90e8\u9580\u61c9\u8a72\u63d0\u4f9b\u7684\u652f\u63f4\u548c\u670d\u52d9\u70ba\u4f55\u3002<\/font><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/font><\/p>\n

\u81fa\u7063\u4f01\u696d\u5c0e\u5165ITIL\u6848\u4f8b\u4e00\u89bd\u8868<\/strong><\/font><\/p>\n<\/td>\n<\/tr>\n

\u7522\u696d\u5225 <\/font><\/span> <\/td>\n\u516c\u53f8\u540d\u7a31 <\/font><\/span> <\/td>\n\u5c0e\u5165\u72c0\u6cc1 <\/font><\/span> <\/td>\nISO 20000\u8a8d\u8b49<\/font><\/span><\/td>\n<\/tr>\n
\u79d1\u6280\u670d\u52d9\u696d <\/font><\/span> <\/td>\n\u81fa\u7063IBM <\/font><\/span> <\/td>\n2005\u5e74\u958b\u59cb\u5c0e\u5165\uff0c2006\u5e74\u53d6\u5f97ISO 20000\u81fa\u7063\u7b2c1\u5f35\u8a8d\u8b49 <\/font><\/span> <\/td>\n2006\u5e74\u53d6\u5f97<\/font><\/span><\/td>\n<\/tr>\n
\u653f\u5e9c\u55ae\u4f4d<\/font><\/span><\/td>\n\u884c\u653f\u9662\u74b0\u4fdd\u7f72 <\/font><\/span> <\/td>\n2006\u5e744\u6708\u958b\u59cb\u5c0e\u5165ITIL\uff0c2007\u5e743\u6708\u53d6\u5f97ISO 20000\u8a8d\u8b49\uff0c\u662f\u81fa\u7063\u7b2c2\u5f35\u8a8d\u8b49 <\/font><\/span> <\/td>\n2007\u5e74\u53d6\u5f97<\/font><\/span><\/td>\n<\/tr>\n
\u5de5\u7814\u9662 <\/font><\/span> <\/td>\n2006\u5e74\u64f4\u5927ITIL\u5c0e\u5165\u7bc4\u570d <\/font><\/span> <\/td>\n\uff0d<\/font><\/span><\/td>\n<\/tr>\n
\u570b\u5bb6\u885b\u751f\u7814\u7a76\u9662 <\/font><\/span> <\/td>\n2004\u5e74\u958b\u59cb\u8a55\u4f30\uff0c\u9810\u8a082008\u5e74\u5b8c\u6210ITIL Service Support <\/font><\/span> <\/td>\n\uff0d<\/font><\/span><\/td>\n<\/tr>\n
\u9ad8\u79d1\u6280\u88fd\u9020\u696d <\/font><\/span> <\/td>\n\u5b8f\u7881eDC <\/font><\/span> <\/td>\n2001\u5e74\u958b\u59cb\u71df\u904b\u5c31\u6c7a\u5b9a\u9075\u5faaITIL\u898f\u7bc4\uff0c2007\u5e745\u6708\u53d6\u5f97ISO 20000\u8a8d\u8b49 <\/font><\/span> <\/td>\n2007\u5e74\u53d6\u5f97<\/font><\/span><\/td>\n<\/tr>\n
\u65e5\u6708\u5149\u534a\u5c0e\u9ad4 <\/font><\/span> <\/td>\n2005\u5e749\u6708\u958b\u59cb\u5c0e\u5165ITIL\uff0c\u5148\u4ee5\u4e8b\u4ef6\u7ba1\u7406\u5207\u5165\uff0c\u9810\u8a08\u672a\u4f86\u4ee5\u6b64\u4f5c\u70baIT\u57fa\u790e\u67b6\u69cb\u7ba1\u7406\u7684\u6700\u9ad8\u6307\u6a19 <\/font><\/span> <\/td>\n\uff0d<\/font><\/span><\/td>\n<\/tr>\n
\u82f1\u83ef\u9054 <\/font><\/span> <\/td>\n2007\u5e744\u6708\u958b\u59cb\u5c0e\u5165\uff0c\u4ee5ITIL\u6574\u5408\u516d\u500b\u6a19\u6e96\u5dee <\/font><\/span> <\/td>\n\uff0d<\/font><\/span><\/td>\n<\/tr>\n
\u96fb\u4fe1\u696d <\/font><\/span> <\/td>\n\u9060\u50b3\u96fb\u4fe1 <\/font><\/span> <\/td>\n2002\u5e74\u958b\u59cb\u8a55\u4f30\u9032\u884c\uff0c2004\u5e74IT\u57fa\u790e\u67b6\u69cb\u90e8\u9580\u7684\u7d44\u7e54\u5206\u5de5\u6b63\u5f0f\u6210\u5f62 <\/font><\/span> <\/td>\n\uff0d <\/font><\/span> <\/td>\n<\/tr>\n
\u7b2c\u4e00\u7dda <\/font><\/span> <\/td>\n2007\u5e74\u5c0e\u5165ITIL\uff0c\u4e26\u5df2\u53d6\u5f97ISO 20000\u8a8d\u8b49 <\/font><\/span> <\/td>\n2007\u5e74\u53d6\u5f97<\/font><\/span><\/td>\n<\/tr>\n
\u91ab\u7642\u696d <\/font><\/span> <\/td>\n\u81fa\u5317\u5e02\u7acb\u806f\u5408\u91ab\u9662 <\/font><\/span> <\/td>\n2006\u5e746\u6708\u958b\u59cb\u5c0e\u5165ITIL\uff0c\u9810\u8a08\u6700\u5feb\u57282008\u5e74\u4e2d\u5b8c\u6210 <\/font><\/span> <\/td>\n\uff0d<\/font><\/span><\/td>\n<\/tr>\n
\u8cc7\u6599\u4f86\u6e90\uff1aiThome\u6574\u7406\uff0c2007\u5e7411\u6708<\/font><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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